Rewards programme
Terms and conditions
Pilot version · Last updated 16 September 2026
1. Joining MAZU Rewards
Membership is free and personal to the registered client. Each client may hold one account, identified by their mobile number. By joining, you agree to these terms and our privacy notice.
2. How visits are earned
One visit is added after each completed and paid appointment with a qualifying service spend of £50 or more. The £50 qualifying amount is calculated after any discounts and includes any deposit already paid toward that completed appointment. A deposit by itself does not earn a visit. Retail products, gift cards, refunded services, cancelled appointments and no-shows do not qualify. A maximum of one visit may be added per client per day. Visits are confirmed by MAZU reception and may take a short time to appear.
3. Reward levels
A £10 MAZU credit unlocks after 10 qualifying visits, a £20 MAZU credit after 20 qualifying visits, and a £30 MAZU credit after 30 qualifying visits. Each milestone reward is issued once per member and must be confirmed and marked as redeemed by MAZU reception.
4. Using a reward
Only one reward may be used per appointment. Rewards cannot be combined with any other promotion, offer, voucher or discount. Rewards must be used against an eligible MAZU service at the salon and cannot be used for retail products, gift cards, deposits or cancellation charges.
5. Reward restrictions
Rewards have no cash value, cannot be exchanged for cash, transferred, sold or shared with another person. No change or remaining balance is given if the eligible service costs less than the reward value.
6. Refunds and corrections
MAZU may remove or correct a visit added in error, duplicated, obtained through misuse or linked to an appointment that is later refunded. If a service paid for using a reward is refunded, the reward is not automatically reissued.
7. Programme changes
MAZU may update, pause or end the programme, its qualifying services, reward levels or these terms. Where practical, reasonable notice will be provided to members. Continued use of MAZU Rewards after an update means the revised terms apply.
8. Fair use
MAZU may suspend or close an account where there is reasonable evidence of fraud, misuse, duplicate accounts or attempts to obtain visits or rewards improperly.
Questions
Please contact MAZU Hair & Advanced Aesthetics directly if you believe a visit or reward is missing.